# Meet Bryn, GivJoy's AI assistant

- Canonical page: https://givjoy.io/bryn
- This file: https://givjoy.io/bryn.md
- Last updated: November 12, 2026
- Public status: In development. Nothing here is usable yet. The nine jobs are part of the planned Pro plan (2%). Planned pricing; final details at launch.

GivJoy is a donation platform for US nonprofits, in development, expected January 2027.

Free 0%, Starter 1%, Pro 2% of online gifts, plus Stripe processing, no monthly fee.

Gifts go straight to the nonprofit's own Stripe account.

Meet Bryn, your newest teammate.

Every supporter thanked. Every supporter remembered.

Bryn is GivJoy's AI assistant. She is an AI and never claims to be a person. On every plan she answers questions, drafts campaigns and emails, and builds reports when someone asks. On Pro she doesn't wait to be asked: she runs nine jobs that fill the quiet months between a supporter's receipt and the next time they hear from you.

- No more than one money ask per person in 90 days.
- You see who approved every email.
- What followed is recorded, not promised.

Made-up example. Example month at Harbor Literacy: $640 given after Bryn's asks, $120 collected after payment follow-ups. "After" means a gift or payment from the same person within 30 days of Bryn's email. It's what followed, never a claim the email caused it.

Saturday: a second ask came due and Bryn held it. Nobody got asked twice.

## What Bryn does on each plan

| Plan | What Bryn does |
|---|---|
| Free (0%) | Answers questions, drafts campaigns and emails, builds reports, and writes sharing posts and share images, when staff ask. |
| Starter (1%) | The same, plus a What to know summary at the top of each contact page. |
| Pro (2%) | The same, plus the nine jobs below, which she runs without being asked. |

On Free and Starter she does not watch for events or run jobs. Anything staff ask her for that reaches supporters or the public, or moves money, asks once before it happens.

## The nine jobs on Pro

Each job watches for one moment, like a first gift or a failed card, and drafts the email for it. Jobs send only between 8:00 AM and 8:00 PM in the nonprofit's time zone. Staff can change each job's timing.

| Group | Job | What it does | When | Asks for money |
|---|---|---|---|---|
| Thanks and updates | Welcome first gifts | Thanks a donor who is new to the nonprofit, then follows up with a real story about the work. | Thank-you 2 hours after the gift; follow-up 10 days later. | No |
| Thanks and updates | Monthly milestones and anniversaries | Thanks monthly donors at their 6th and 12th paid gift and each later 12-month mark, and recent donors on the anniversary of their first gift. | On the day. | No |
| Thanks and updates | Ticket buyers to donors | Thanks event guests who have never given, and says what the nonprofit does. | 7 days after the event. | No |
| Payments | Follow up failed monthly payments | Helps a monthly donor fix or stop a gift whose payment failed. The email offers Update payment and Stop my monthly gift side by side, and a person on the team gets a task. | When retries can't fix it, or after the last retry fails. | No |
| Asks | Ask for a second gift | Invites a first-time donor to give again. | 60 days after a first gift, if they haven't given again. | Yes |
| Asks | Ask to go monthly | Invites a donor who has given twice to become a monthly donor. | 14 days after a second one-time gift. | Yes |
| Asks | Reconnect lapsed donors | Writes to people who gave before and stopped. | 13 months after their last gift. | Yes |
| Asks | Win back stopped monthly gifts | One note inviting the donor to resume or repair the same monthly gift. | 3 weeks after it stops or starts needing attention. | Yes |
| For your team | Who to call | Gives each Super Admin, Administrator and Team Member a weekly list of up to 10 people worth a call, with why, and a call task for big gifts. Sends no supporter email. | Mondays, and when a big gift arrives. | No |

Four jobs invite another gift. Together they ask anyone at most once every 90 days.

Welcome first gifts, made-up examples of who gets what:

- **New to your nonprofit**
  An online personal gift below your Large gift amount, with no dedication. Bryn drafts the welcome.
- A long-time volunteer gives for the first time. A person gets a task to thank them personally.
- A large first gift arrives. A person gets a task to call.

A new Pro nonprofit starts with one suggestion, Start with these three: three of the jobs that never ask for money, turned on together.

## Approval boundaries: who decides what sends

- **Ask first, from the start.** Every job starts Off and, once turned on, on "Ask first": each draft waits in Needs you for a person's OK. Approval covers the exact message and sender shown; editing after approval needs a fresh OK.
- **"Send without asking" is an administrator's choice.** A Super Admin or Administrator can switch any job, including the four that ask for money, to "Send without asking", and switch it back at any time. Switching does not approve drafts already waiting.
- **A complaint puts a job back on "Ask first".** If someone complains about a job's email, that job switches back to Ask first until an administrator lets it send again.
- **Ten seconds of Undo.** Immediate sends have ten-second Undo; scheduled emails can be stopped until they go, and final checks run before anything leaves.
- **One pause switch, for anyone.** Any staff member, Finance included, can press Pause Bryn, and every job stops. Receipts, payment notices, campaign thank-yous, event emails, messages staff write themselves and the summary email keep going. Only an Administrator or Super Admin resumes.
- **Inactivity pause.** If nobody on the team uses GivJoy for 30 days, Bryn pauses every job, with a warning seven days before.
- **GivJoy safety stop.** GivJoy pauses a job, or Bryn entirely, when it sees abnormal sending, such as a sudden jump in emails. Only GivJoy can clear it.
- **One ask every 90 days.** Bryn asks a person for money at most once in any 90 days, across all four asking jobs. A second ask that comes due inside the window is not sent.
- **The per-person limit.** By default a supporter gets at most four messages from the nonprofit in any rolling 30 days before Bryn holds back; on Pro an administrator can set two to six. The failed-payment follow-up is exempt. A blocked Bryn email is not sent, and there's no way to send it anyway.
- **Supporters' own choices win.** Unsubscribes, Do not email and the person's other choices apply to every Bryn email, including one a person approved.
- **Plan changes.** Leaving Pro turns every job off, and scheduled or waiting messages are not sent. Returning to Pro leaves every job off.

## What Bryn will never do

- She never writes an amount, a date or a link herself. Those come straight from the nonprofit's records.
- She never invents a program, a story or a memory. She writes only from facts the nonprofit has confirmed.
- She never pretends to be a person.
- She never asks anyone for money more than once in 90 days.
- For her jobs’ emails, she never reads private notes, custom answers or addresses about a supporter.
- A draft that fails GivJoy's checks twice is not sent.

## What supporters see

Emails Bryn sends without asking come from the nonprofit's team name, such as The Harbor Literacy team, with replies going to the nonprofit's own inbox. A person's name appears only on an email that person approved. Emails to supporters do not name Bryn or AI. GivJoy never promises that AI help is hidden, and staff answer honestly when someone asks. Bryn does not appear on donation pages, event pages or checkout.

## What Pro costs (example)

At $40,000 raised online a year, Pro's fee is $800 and Starter's is $400. The $400 between them is what Bryn's jobs cost.

## Receipts, not promises

GivJoy doesn't claim Bryn raises more money, improves retention or saves a number of hours. Nobody can promise that honestly. Staff see every email she sent, who approved it and what happened next. Time appears only as a stated count: we count 5 minutes for each email Bryn writes, and we show the count. Reports count Bryn's work and what followed, dollars first: in the made-up example month at Harbor Literacy, $640 given after Bryn's asks and $120 collected after payment follow-ups. "Given after" means a gift or payment from the same person within 30 days of the email, never a claim that the email caused it.

## AI limits

Each plan has one shared limit on AI help, set high enough that only misuse reaches it. Nonprofits never see a meter or a count, and GivJoy doesn't publish the numbers. Bryn's emails have no monthly allowance; the per-person limit is the only limit a nonprofit sets on her.

## Questions about Bryn

**Is it really AI writing to my supporters?** On Pro, yes, for the jobs you turn on. Bryn writes each email fresh from what you've confirmed about your organization: your mission and what you do. Every job starts Off, and once turned on it starts on "Ask first", so nothing goes out until someone on your team reads it and says OK. An administrator can later let a job send without asking. On Free and Starter, Bryn writes only when you ask her to.

**Can I stop her?** Any time, several ways. Undo an immediate send within ten seconds. Turn a single job off. Anyone on your team can press Pause, and every job stops while everything else keeps working: receipts, payment notices and the thank-yous from your campaigns. Or switch plans. No long-term commitment: change plans or leave any time.

**What does it cost?** Pro's planned fee is 2% of each online gift or ticket payment through GivJoy, plus card processing, which every plan pays. No fee on the extra a donor adds to cover fees, or on cash, checks or imported gifts, and no monthly bill. If that's more than you want to spend, Starter (1%) and Free (0%) still include Bryn whenever you ask her. Planned; final details at launch.

**Will supporters know?** Emails come from your team and read like a plain, warm note from your team, because they're written from the facts you've confirmed. They don't announce that AI helped, and we never promise it's hidden. If someone asks, tell them. Whether you mention it otherwise is up to you.

**What if Bryn says something wrong?** She's built so the risky parts aren't hers to write. Amounts, dates and links come straight from your records. She may only use facts you've published, and a draft that fails our checks twice isn't sent. You can read every draft first, and if someone complains about a job's email, that job goes back to asking you first.

**What AI does Bryn use?** Bryn runs on Claude, made by Anthropic.

**Is my supporters' data used to train AI?** GivJoy never uses your supporters' data to train AI. Our AI provider's terms forbid it too.

**Can I try it?** You can watch a week of her work on this page right now. GivJoy expects to open in January 2027, and testing comes first. Once GivJoy opens, a nonprofit can try Pro for 30 days, and it goes back to its own plan unless you choose to stay. You keep paying your current fee (0% or 1%), not Pro's 2%.

## A week with Bryn (example)

The Meet Bryn page shows an example week at Harbor Literacy, a made-up nonprofit. Every name and amount is invented and nothing is sent. It walks through Monday's Who to call list, a first-gift welcome approved on "Ask first", a failed-card follow-up, a 12th monthly gift, a thank-you to event guests who have never given, a second-gift ask held back by the 90-day limit, and the week's count: 9 emails, 1 needed a person, 6 people to call.

## Related

- Plans and fees: https://givjoy.io/pricing.md
- Every feature: https://givjoy.io/features.md
- Overview for AI agents: https://givjoy.io/agents.md